Privacy Policy

Last updated: December 19, 2025

1) Identity of the Controller

Azen (“we”, “us”, “our”) is responsible for the processing of your personal data.
Registered address: 20 N Wacker Dr 12th Floor Chicago, IL 60606
Contact (Data Protection): help@e-zion.com

2) Personal Data We Collect

We may collect, as applicable:

• Identification and contact data (name, email, phone, company name, tax ID).
• Billing data (billing address, tax details for invoicing such as CFDI in Mexico).
• Usage, device, and log data (pages visited, IP, timestamps, language, browser/OS).
• Support interactions and communications.

3) Purposes and Legal Basis

We process your data to:

• Provide and maintain the service (performance of a contract).
• Billing and collections, including tax compliance (legal obligation).
• Security, fraud prevention, and service analytics (legitimate interests).
• Marketing communications with your consent and with opt-out available.

4) Consent

By creating an account, subscribing, or otherwise using Azen, you consent to this Privacy Policy. Where required, we will request express consent for specific purposes (e.g., marketing).

5) ARCO Rights (Access, Rectification, Cancellation, and Objection)

You may exercise your ARCO rights by emailing help@e-zion.com. Your request should include: full name, a copy of your ID, a clear description of the right you wish to exercise, and any data or documents that facilitate our search. We will respond within 20 business days and, if applicable, implement the requested action within 15 business days after our response, in accordance with the LFPDPPP.

6) International Data Transfers

We may transfer data to service providers located outside your country (e.g., payment processors, cloud hosting, analytics, email providers). Typical providers include Stripe (payments), AWS or similar (cloud), and Cloudflare (network). These transfers are protected by appropriate safeguards and restricted to the purposes described in this Policy.

7) Sharing with Third Parties

We do not sell your personal data. We may share data with trusted processors strictly to operate Azen and comply with the law (e.g., payments, billing, fraud prevention, customer support, infrastructure). These providers act under confidentiality and data processing agreements.

8) Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9) Data Retention

We retain personal data for as long as necessary to provide the service, comply with legal obligations (including tax and accounting), resolve disputes, and enforce agreements.

10) Cookies and Similar Technologies

We use cookies and similar technologies to operate the service, remember preferences, and analyze usage. You can manage cookies through your browser settings. Some features may not function without certain cookies.

11) Children’s Privacy

Azen is not directed to children. Do not use Azen if you are under 18.

12) Mexico-Specific: CFDI Invoicing

If you require a CFDI 4.0 invoice, provide complete and correct tax details during checkout or in your billing profile within the same month of the charge. Requests after that period may not be possible due to tax rules.

13) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date and may notify you via in-app notice or email for material changes.

14) Contact

For questions or requests regarding personal data, contact: help@e-zion.com.

You may also have the right to contact your local data protection authority or consumer protection agency.